A dispute is your route when a coupon does not work or never arrives. It freezes the money in place until someone from the Harajcom team looks at the case.
When to open one
- The coupon never arrived — you paid and no code reached you.
- The code did not work — rejected, already used, or expired.
- Not as described — what you received is not what the listing said.
- Another reason — write the details yourself.
01 — The window
A dispute can only be opened before the release: before you press "Confirm receipt", and before the 7-day window runs out. After either of those the order is closed.
02 — Open the dispute
From My orders, pick the order and press "Open dispute". Choose the reason and write the details — details are optional, but they are what makes the difference during review.
03 — The money stops
The order moves to "disputed" and the release is halted — both the automatic one and the manual one. Neither the seller gets paid nor the buyer refunded until a decision is made.
04 — Review
The Harajcom team reviews the order, its reason, and its details. A person does this, not an automatic rule.
05 — The decision
There are two outcomes and no third:
- For the buyer — the amount returns to your wallet and the order becomes "refunded".
- For the seller — the hold is lifted and the order becomes "completed".
The decision is recorded on the dispute itself along with its reason and who made it, so no decision goes untraced.
Things worth knowing
- One dispute per order. You cannot open a second one on the same order.
- The buyer opens it — they are the party whose money was debited.
- Confirmation is final. After "Confirm receipt" there is no dispute; the order is done.
- A dispute is not a report about a user. If the problem is behaviour rather than a deal, use the “Black list” page or contact us.
Last updated: 9/16/2026